Privacy Policy, Terms of Use & Cookie Preferences

Privacy Policy
Effective Date: 7th August 2023
Edu Express Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are registered in England and Wales under company number 11317112, and our registered office is at Suite-11, Ensign House, Admirals Way, London, England, E14 9XQ
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1. About Us
Edu Express Ltd is an educational recruitment agency that connects students with global universities. In providing these services, we collect and process personal information relating to students, parents, partner universities, and other stakeholders.
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2. Information We Collect
We may collect and process the following types of personal data:
• Personal identification data (e.g. name, date of birth, nationality)
• Contact details (e.g. email, phone number, address)
• Educational background (e.g. academic transcripts, certifications)
• Passport and visa information
• Financial documentation (e.g. proof of funds, sponsorship letters)
• Application-related information (e.g. personal statements, CVs, reference letters)
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3. How We Use Your Information
We use your personal data for the following purposes:
• To assess your eligibility and suitability for various academic programs
• To submit applications to partner universities on your behalf
• To provide guidance and support throughout the admissions process
• To comply with legal and regulatory obligations
• To communicate with you regarding services, updates, and support
• To maintain business relationships with institutions and service providers
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4. Lawful Basis for Processing
We process your personal data based on one or more of the following lawful bases:
• Your consent
• The performance of a contract
• Compliance with a legal obligation
• Legitimate interests pursued by Edu Express Ltd or a third party, provided your interests and fundamental rights do not override those interests
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5. Data Sharing
We may share your information with:
• Partner universities and educational institutions
• Government bodies (e.g. UKVI, immigration authorities)
• Accredited testing centre
• Our professional advisers and service providers (e.g. IT services, cloud storage, legal counsel)
All third parties are contractually required to process your personal data in accordance with applicable data protection laws and our instructions.
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6. International Data Transfers
As part of our global operations, your personal data may be transferred outside the UK and the European Economic Area (EEA), particularly to universities and service providers located in other countries.
When we transfer your data internationally, we ensure it is protected by implementing appropriate safeguards, such as:
• Adequacy decisions by the UK government
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules (where applicable)
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7. Compliance with Local Jurisdictions
While Edu Express Ltd is based in the United Kingdom and adheres to UK data protection laws, we also comply with local data protection and privacy laws in each jurisdiction where we operate. For example, in countries with additional or differing requirements for data collection and consent, we ensure compliance by adapting our processes accordingly. This ensures your rights and data are protected no matter where you interact with us.
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8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the relevant legal obligations.
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9. Your Data Protection Rights
You have the following rights under the UK GDPR:
• Right to access your personal data
• Right to rectification of inaccurate or incomplete data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time (where processing is based on consent)
• Right to lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details below.
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10. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. This includes secure servers, data encryption, and strict access controls.
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11. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve user experience and analyse website traffic. You will be asked for your consent where required by law. More information can be found in our separate Cookie Policy.
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email.
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13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Data Protection Officer
Edu Express Ltd
Suite-11, Ensign House, Admirals Way, London, England, E14 9XQ
Email: info@eduexpress.org.uk
Phone: 02033020920
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14. Supervisory Authority Contact
If you are not satisfied with our response, you have the right to contact the UK supervisory authority:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Helpline: 0303 123 1113

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